Raise A Query/Feedback
Need more help?
1800-102-4345
You can reach out to us anytime between 9.00 am to 6.00 pm from Monday to Friday and 9.00 am to 1.30 pm on Saturday. We will be happy to help you out!
contact@truhomefinance.in
We shall respond within 3-5 business days from the date of receipt of your email.
Escalation Matrix
Head of Customer Service
Not satisfied with our standard support response?
Escalate your concern to our Head of Customer Service
ContactMs. Shweta Bhutani
Emailescalation@truhomefinance.in
Phone(022) 26818742
Response TimeWithin 7 working days
Required: You must include your Loan Account Number and Contact Number in the email subject line
Grievance Redressal Officer (GRO)
Still not satisfied with the Level 1 resolution?
You can further escalate to our GRO
- Grievance Officer
Ms. Leena Joshi
- Email
leena.joshi@truhomefinance.in
- Phone
(022) 42410473
- Response Time
Within 7 working days
Required: You must include your Loan Account Number and Contact Number in the email subject line.
National Housing Bank (NHB)
In case you do not receive a response from us within a period of 1 month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:
Online
PostDownload the form at www.nhb.org.in and send it to:
Address
Complaint Redressal Cell
Grievance Redressal Dept., National Housing Bank, 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi – 110003
